Expert Cleaning Service You Can Trust
Below is a list of the most frequently asked questions about our cleaning services.
What areas do you serve?
Please contact us for any areas that are not listed as there may be exceptions.
What is the cost for a cleaning service?
The price is based on the square footage, number of rooms and bathrooms that require cleaning, if you have any pets plus any extra services requested. Please note the quote is an estimate considering we have not physically assessed the condition of your property. For office/commercial cleaning, we recommend a site visit.
Can I trust my cleaning professionals?
The decision to hire someone to help with cleaning in your home or your office place for the first time can be a little daunting. We want to reassure you that staff are interviewed, references are checked and they go through a complete background check. They are all professionally trained, experienced, bonded and insured.
Do you bring your own cleaning supplies?
For infection control, we ask customers to provide cleaning solutions, supplies and cleaning equipment such as vacuum cleaners, mop/mop bucket and broom/dust pan to reduce the risk of transferring germs from contaminated services from one household to another.
Please advise us if you prefer to use our cleaning solutions and products for an additional cost for only post-construction and move-in/out cleaning services.
Do you use environmentally friendly cleaning products?
We recognize the importance of caring for the environment and the communities we live in. We want to offer our customers with options when it comes to using environmentally-friendly products that are recyclable and compostable. There will be an additional cost for customers who choose to use our green products which are available upon request.
What don’t we clean?
We don’t clean human/pet waste or bodily fluids and vermin infestations. We do not clean homes that are in hoarding conditions or if your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment. Our staff have the right to walk away.
How to prepare for a cleaning service?
To gain the most value of your cleaning visit, we recommend that you take the time prior to the cleaning service to declutter areas and floors, put away toys, clothes, dishes and personal or household items.
What methods of payment do you accept?
We require a 50% deposit to reserve your cleaning service. We accept payments by email money transfer or credit card. There is a service charge for credit card payments.
How do I change or cancel a booking?
We understand, things can come up last minute. If it is necessary to reschedule or cancel your cleaning service, we require a 48 hour cancellation notice to receive a refund of your deposit. Please make any changes directly to the office by contacting us at 437-688-8022.
Do you guarantee to start at the scheduled time?
We guarantee cleaning on the day of your scheduled appointment. We provide an estimated time of arrival and provide our staff with a 30 minute arrival window. Please consider that unforeseen circumstances can occur such as weather or traffic conditions. We will notify you immediately if there is a delay.
Do I have to be home for the cleaning?
We suggest to at least be there at the beginning of your first cleaning service. We also ask to provide an initial walk through to pinpoint the areas that are high priorities and require more attention. You may simply return at the end of the cleaning to do a final walk through. If you will not be present please notify us when booking and provide us access instructions.
Do you schedule the same cleaner(s) each visit?
For a regular ongoing cleaning, we try our best to schedule the same employees to clean your property. We cannot guarantee that it will be the same employee(s) every time due to reasons such as illness, vacation and availability. Please notify us of your preference.
What if something is broken or damaged?
We are careful and considerate of each area we clean and will always treat your home like our own. But every now and then something can happen. Quality Canadian Cleaners has liability insurance to cover damages or broken items which gives you peace of mind that you're protected as well as our employees. We recommend any irreplaceable items, collectibles and heirlooms be put away during the cleaning service. If valuables cannot be put away please bring it to our attention. Notify us of any existing damages or problem areas that require careful attention in the home before the cleaning service. We do not repair or replace existing damage or improperly installed items.
Do you clean high areas such as the ceiling, ceiling fans, chandeliers?
We clean accessible areas but will not clean anything that can’t be reached with a small step stool
(2-3 steps only) but we ask for you to provide the step stool. If the area you need cleaned is not reachable by hand from a small step stool then we can not clean it.
Do you clean behind household appliances and behind heavy furniture?
We cannot move heavy furniture or household appliances such as the oven or refrigerator to clean under or around them due to liability. We can clean them if you move all the furniture or appliances before we come or during the cleaning visit.